Privacy Policy
Your Privacy Matters
Last updated: January 2025
1. Information We Collect
We collect personal information that you voluntarily provide when applying for membership, requesting loans, or contacting us. This may include your name, address, phone number, email address, national ID number, and financial information.
2. How We Use Your Information
We use the information we collect to:
- Process membership applications and loan requests
- Manage your savings and loan accounts
- Communicate with you about your account and our services
- Comply with legal and regulatory requirements
- Improve our services and member experience
3. Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All financial data is stored securely and access is restricted to authorized personnel only.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with regulatory bodies, credit reference bureaus, and partner financial institutions only as required by law or with your explicit consent.
5. Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for data processing
6. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us.